Use the search bar below to find answers to your questions!
NO MORE SESSIONS? WHY?
Since our inception, parents have asked for a way to pay for classes on a regular basis--like a gym membership--instead of re-registering every session. To better serve our families, The Agility Center offers auto-pay monthly subscription system. This enrollment system offers numerous advantages over our previous system: flexibility to enroll anytime and cancel at the end of any month; smaller monthly payments (replacing larger lump-sum session fees); and no-hassle automatic monthly billing.
WHY ARE THE MONTHLY RATES ALL THE SAME, NO MATTER HOW MANY CLASSES ARE IN A MONTH?
My daughter's Monday class meets three times in September, but her friend's Tuesday class meets four times. Why do we both pay the same monthly fee?
To determine monthly tuition, The Agility Center calculates the number of classes offered on a specific day for the year and set our monthly pricing based on an average of four classes per month (over the course of the year). Regardless of whether the class day you select has three, four, or five classes in any given month, the monthly tuition remains fixed. This pricing structure accounts for holidays* and other predetermined gym closures, so make-ups are only needed for missed classes.
WHEN CAN I REGISTER?
Our new system invites families to enroll in classes anytime. If you register for a class that occurs on the same day, our system assumes your child will attend that day’s class and sets the class start date to the current date by default. If you know your child cannot attend until the following week, please change the class start date in the online registration system accordingly. Please note, if there are still four classes remaining in the current month after the first week, you will be billed for the full amount (as our system assumes four classes are in a month).
HOW DO I SET UP MONTHLY BILLING?
Click on the VIEW CLASSES button. Set up a login and once you pick a class for you or your child(ren), the system will prompt you to enter your payment information. When you register, you will automatically be set up for monthly billing. Should you wish to un-enroll from the billing cycle, simply visit your account and set end dates for when you wish to end (NOTE: Customers are responsible for setting their end dates. We do not issue refunds for families who neglect to set their classes to end by their preferred date).
THE SYSTEM ALLOWS ME TO SET AN END DATE MID-MONTH, CAN I PRO-RATE MY LAST MONTH?
Although the system allows for end-dates at any point during the month, our policy is to set end-dates for the LAST day of the month. You may select another day, but we will NOT issue credits or refunds if you elect to do so.
CAN YOU EXPLAIN MY FIRST BILL? WHY IS MY FIRST BILL ZERO?
An initial registration fee includes the pro-rated amount for the remainder of the month in which the child enrolls (based on the number of classes remaining). If there are no classes remaining in that month, we will prorate your bill to $0. Don't worry, you're still registered for the class! We will bill your account accordingly on the first of the month.
MAY I SWITCH CLASSES AFTER REGISTERING?
Yes, you may transfer you or your child to a different class at any time (some advanced or special classes may require permission before registration is permitted online). Your new class will be added to your cart where you can review any charges. The system automatically calculates your credit due from the class from which you are switching. The system then applies that credit to the cost of the new class. You will be billed any difference. Your transfer is NOT complete until you have checked out through your cart.
The Agility Center reserves the right to switch a student to a different class when the child has difficulty keeping up with the class, lacks sufficient skills compared to the other students, or would be more successful in a different class. Students MUST be the requisite age before attending a class, regardless of teacher recommendations. The system will not let students switch if they do not meet the minimum age.
DO YOU OFFER TUITION DISCOUNTS?
Yes. We continue to offer discounts calculated automatically upon checkout. For students who enroll in more than one class, each additional class is offered at approximately 50% off the regular single-class monthly fee (we round up to the nearest $5). In addition, we offer a 5% discount off the regular single-class monthly fee when a twin sibling is enrolled in classes (discount applies only to the second twin’s enrollment). The Agility Center also offers a 5% discount off the regular monthly rate (for the third child) to families who enroll three or more siblings.
HOW DO I CANCEL MY ENROLLMENT?
You may select any date to terminate enrollment; however, you will be charged until the last day of the selected month. Refunds will NOT be provided for parents who fail to withdraw before the end of the month. Please contact the gym if you need help withdrawing or placing your account on hold.
WHAT IF I NEED TO CANCEL MID-MONTH?
In the event your child has to end mid-month, cancel your monthly billing before being charged for the following month and drop in (for a fee) for the remaining classes. Be advised that drop-in classes are contingent upon availability.
Example: I wish to terminate my son’s Wednesday class on November 15th. I enter my termination date as October 31st, and drop in for the remaining three classes based on availability (paying the drop-in fee of $35 for each 60-minute class).
HOW DO I RE-ENROLL?
You may re-enroll at anytime. Simply log on to your account and register your child for the desired classes. It's as easy as that!
HOW DO I RE-REGISTER AFTER BEING ON HOLD?
You may enter the system and transfer from "On hold" to your class of choice for $25/month. Please note that being "on hold" does not reserve a spot in a class, but rather keeps your account active so you do not lose your make-ups. When you re-register for a class, you pick up where you left off.
THE CREDIT CARD I ENROLLED WITH IS NO LONGER VALID. WHAT SHOULD I DO?
To participate in our auto-pay monthly billing, you must associate your account with a valid credit card number, stored in our secure online system. Should you need to update or change your credit card information for any reason, visit your payment profile to make the necessary change. Please contact us with any questions. If a monthly payment cannot be processed on the credit card we have on file, you will receive an e-mail requesting that you update your credit card information.
WILL I RECEIVE AN ORDER CONFIRMATION?
Yes. After you register, you will receive an e-mail receipt confirming your first online payment. Depending on when you register, this receipt will show the pro-rated fee for the current month. The charge for each full month will remain the same (subject to annual inflationary pricing adjustments).
MY CLASS FALLS ON A HOLIDAY, CAN I SCHEDULE A MAKE-UP?
No. These holidays are calculated into the class schedule, so no make-ups are permitted for these days.